Operation & Reservation
Manager
Kelana DMC, a leading destination management company, is seeking a dynamic and experienced Operation & Reservation Manager to join our growing team. If you are passionate about travel, have exceptional leadership skills, and thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
- Overseeing the booking process and reservations needed for the execution of Kelana DMC clients.
- Assisting the team with effectively executing their duties whenever the need arises, particularly during busy times.
- Managing the team of reservation officers in the reservation department.
- Managing the drivers Kelana DMC uses for its transport requirements.
- This includes drivers employed by Kelana DMC and drivers employed by external transport companies, used by Kelana DMC for its clients.
- Managing the maintenance of Kelana DMC's car park.
- Collaborating closely with other teams in Kelana DMC, including Product, Accounting, and Account Managers.
- Managing the relationship with external transport companies and Supplier Agents of Kelana DMC (SA) on other than Bali locations.
- Managing the relationship with local guides. This includes giving advice to management regarding the hiring of local guides and creating reports assessing the quality of guides Kelana DMC employs.
- Creating and maintaining protocols for the reservation processes at Kelana DMC.
- Creating and maintaining standards for the quality of transport and guides.
- Maintaining the quality of reservations made for Kelana DMC clients.
- Assisting all movements in the field during large group and/or incentive movements when required.
- Effective stock management of items, tools and gifts Kelana DMC uses for its clients such as sarongs, flashlights, T-shirts, uniforms, face plates, magnetic name plates for the cars, etc.
Qualifications:
- Experience: Minimum 2 years in a similar role.
- Skills: Above-average computer literacy, familiarity with M-Travel or similar systems.
- Leadership: Proven ability to lead and motivate a team professionally and psychologically.
- Availability: This is an on-site role; remote work is not available.
Send your CV to: [email protected]
