'Client' means any overseas travel organization cooperating with KELANA DMC to handle its customers in Indonesia. By paying this invoice, the Client agrees with the included conditions of payment and cooperation with KELANA DMC.
All inquiries, reservations should be forwarded to:
KELANA DMC (PT. Nitya Kelana Indah)
Jl. Mertasari gg Kelana kav. 9, Sidakarya,
Denpasar 80224, Bali - Indonesia
tel (+62) 361 722 300
fax (+62) 361 723 400
We suggest forwarding all bookings through email: [email protected]
Our office is open from Monday to Friday from 09.00 to 18.00, GMT+8, except on Indonesian public holidays.
In case of emergency, KELANA DMC guarantees access to an emergency mobile number, which will be given to all customers handled by KELANA DMC, when arriving in Indonesia.
Full payment of all arrangements should have reached the account of KELANA DMC twenty one (21) working days before the scheduled arrival of the customer(s) in Indonesia the latest, in order to allow KELANA DMC facilitate required payments to all third parties involved, unless specifically agreed otherwise.
Payment of local flights will be required immediately. Not observing a ticketing deadline, may result in the loss of the reservation and/or higher airfares
Late payments (payments received later than due date) will carry additional charges equaling 5% interest per annum commencing one week after the due date on the invoice.
Some reservations, particularly for group bookings, but not limited to these, will require a deposit. Kelana DMC will notify the Client of exact amounts and due payment dates.
Due amounts should be transferred to our account in full. This means that KELANA DMC should receive on its bank account the full amount as mentioned on the invoice, whereby all bank charges are for the remittent. KELANA DMC will not accept any charges for bank transfers.
Payment should be executed by SWIFT to the following account:
USD ACCOUNT
name/account of: Nitya Kelana Indah, PT
account no: 2-019-200077
bank: PT.BANK MAYBANK INDONESIA TBK
Jl. Udayana no. 1, Denpasar 80232
Bali – Indonesia
SWIFT code: IBBKIDJA
Charges such as for late payment (payments received later than due date) as the result misspelling or incomplete data when executing payments to above company and bank, will be transferred to the Client's bill. The Client is responsible for the correct spelling of all the bank details of KELANA DMC, in particular the correct spelling of the full name of KELANA DMC as in above details.
KELANA DMC provides domestic flights within Indonesia at published fares in conjunction with the reservation of a land arrangement.
Various local airlines apply a different approach to the reservation and final date of ticketing. Whenever you make a reservation for a flight, we will inform you about the specific guidelines of your booking to the best of our knowledge and as per available data provided by the airline. Failing to comply with the due payment dates attached to the reservation of domestic flights, might result in the loss of your reservation and/or a penalty, which KELANA DMC will automatically add to your bill.
Payment of local flights will be required immediately in order to enable us to respect the ticketing deadline as imposed by the airline. Not observing a ticketing deadline, may result in the loss of the reservation and/or result in higher airfares. In case these conditions are not met, KELANA DMC will still hold reservations on domestic flights if required by the Client, but without any guarantee of availability.
Under no circumstance KELANA DMC guarantees the fare of these domestic flights. Eventual increase of any booked or even paid ticket(s), as the result of a change in government policies or as the result of other factors, will automatically be transferred to the invoice of the Client.
Additional notes on domestic flights
Please take note that domestic flights and particularly flights to outlying Indonesian destinations such as Kalimantan, Flores, Sumba, Papua, and Timor among others are occasionally unreliable. It happens that schedules are changed without prior notice or at very short notice before departure. Occasionally these flights are cancelled. As a result the itinerary might change and additional charges will incur. As we are often not or only last minute notified of these changes, they are beyond our control. We will however work hard to keep the impact on the guest’s trip and the additional charges as small as possible. Hence, flexibility is a must if guests leave the beaten track and wish to travel to the more remote Indonesian destinations.
It is essential that passengers take comprehensive personal and baggage travel insurance to cover any eventuality, including charges arising from any flight cancellations.
Kelana DMC will not be held responsible, financially or otherwise, for additional charges or losses incurred as the result of above instances, involving the delay or cancellation of domestic flights.
Following cancellation charges will apply when cancelling after you have confirmed a file in writing:
Only written cancellations will be observed. These cancellations will only be recorded from Monday to Friday from 9am to 6 pm, in Indonesia Central Time Zone (UTC+08:00). Cancellation outside this time frame and during weekends, will be validated on the next working day.
KELANA DMC reserves the right to alter any arrangement for the customer, preferably after consulting with the Client, but possibly without prior notice, if considered in the best interest of all parties. KELANA DMC will not bear any financial burden as the result of such changes.
KELANA DMC reserves the right to alter the rates/quotes mentioned in a contract or a quotation upon which an invoice is based. This might occur on any given date.
Prices will not be altered, except in following cases:
KELANA DMC will act to minimize the impact of such circumstances and advice its Client as soon as possible in the event they arise, but it cannot rule out price increase which will be transferred to the Client.